CCPA has issued a discover to Uber on this regard, looking for rationalization from the platform. File.
| Photo Credit: Reuters
Consumer safety watchdog CCPA has issued a discover to ride-hailing platform Uber for allegedly “forcing or nudging” customers to pay advance suggestions for sooner service.
“The follow of ‘Advance Tip’ is deeply regarding,” Consumer Affairs Minister Pralhad Joshi stated in a social media put up.
“Forcing or nudging customers to pay a tip upfront, for sooner service is unethical and exploitative. Such actions fall beneath unfair commerce practices,” the minister wrote.
Mr. Joshi emphasised that tipping is supposed as a token of appreciation, given after service completion, not as an entitlement beforehand.
Taking cognizance of the problem, the Minister directed the Central Consumer Protection Authority (CCPA) to analyze the matter.
“Today CCPA has issued a discover to Uber on this regard, looking for rationalization from the platform,” he posted.
“Fairness, transparency and accountability have to be upheld in all buyer interactions,” Joshi added.
Published – May 21, 2025 07:00 pm IST
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