Return and Refund Policy

OxBig SHOP Return and Refund Policy

At OXBIG SHOP, we strive to provide the best shopping experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help.

Return Policy

1. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Include the receipt or proof of purchase.

2. Return Window

You have 30 calendar days to return an item from the date you received it. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

3. Non-returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [customer service email] with your order number and details about the product you would like to return.
  2. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack the item securely in its original packaging and include the RMA number.
  4. Ship the item to the address provided by our customer service team.

Refund Policy

1. Refund Eligibility

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

2. Processing Time

Refunds are processed within 7-10 business days after we receive and inspect the returned item. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3. Partial Refunds

There are certain situations where only partial refunds are granted:

  • Items with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

4. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team at [customer service email] and follow the return process.

Shipping Costs

1. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Shipping for Exchanges

If you are exchanging a defective or damaged item, we will cover the shipping costs for sending the replacement item to you.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: shop@oxbig.com

Thank you for shopping at OXBIG SHOP!